Privacy Policy

LyoGenix Labs Pvt. Ltd. ("LyoGenix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, and phone number provided when you place an order or contact us.
• Order Information: Products purchased, order history, and payment details (processed securely through third-party payment processors).
• Communication Data: Messages, inquiries, and feedback you submit through our contact forms.
• Technical Data: IP address, browser type, operating system, referring URLs, and browsing behavior collected automatically through cookies and similar technologies.
• Newsletter Data: Email address if you subscribe to our newsletter or updates.

We use collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, inquiries, or account
• Sending newsletters and product updates (with your consent)
• Improving our website, products, and services
• Analyzing website usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website. We use:

• Essential Cookies: Required for basic site functionality.
• Analytics Cookies: Help us understand website usage and improve performance.
• Preference Cookies: Remember your settings and preferences.

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party companies that assist with order fulfillment, payment processing, shipping, and website hosting.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and legal compliance purposes.

Depending on your jurisdiction, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Opt out of marketing communications

To exercise any of these rights, please contact us at privacy@lyogenixlabs.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For questions or concerns about this Privacy Policy, please contact us at privacy@lyogenixlabs.com.